User research & customer experience insights to inspire change and measure progress
Your customers are the experts of their experience. Is it time you got to know them better?
Welcome to Field Notes Consulting. I’m Jill, a user researcher and customer experience insights leader with 20+ years of experience helping organizations deliver mission-critical outcomes by staying close to their customers.
I leverage mixed methods research (qualitative / quantitative) and data analytics to deliver evidence-based insights that inform strategic planning, product innovation and continuous improvement.
I have both in-house and consulting experience. Typical partners include executive leadership, design, brand and marketing, product management, operations and customer service teams. Learn more.
Do you need more data? Or, is there more to discover, understand, and act on in what you already know?
Do you need more data? Or, is there more to discover and act on in the data you already have?
SERVICES & EXPERTISE
DESIGN RESEARCH & PRODUCT DEVELOPMENT
Design physical / digital products and services with and for your customers
Stakeholder and user research
User experience (UX) research and usability testing
Competitive assessments
Concept testing and evaluation
CUSTOMER EXPERIENCE INSIGHTS & STRATEGY
Use research and data insights to drive growth and engagement strategies
Customer journey mapping
Survey design and analytics
Customer experience (CX) metrics and tracking
Voice of Customer (VOC) program development
BRAND HEALTH &
STRATEGIC PLANNING
Measure how your brand is perceived and positioned in the market
Brand health metrics
Competitive brand mapping
Brand performance across the marketing funnel, from awareness through loyalty